Return Policy research peptides

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Due to strict regulations surrounding the sale of research-use-only products, Peptide Basix cannot accept returns or offer refunds once a product has been shipped.

However, customer satisfaction is important to us. If you receive the wrong product or your order is incorrect, please contact us within 7 days of delivery. We will work with you promptly to resolve the issue and ensure you receive the correct item.

To report an issue, please email us at customerservice@peptidebasix.com with your order number and a clear description (or photo) of the issue.

Thank you for understanding and supporting responsible handling of research materials.